Cancellation & Refund Policy
At GM Apparels, customer satisfaction is our priority. We take great care in crafting every garment and follow transparent policies regarding order cancellation, returns, and refunds. Please read the policy below carefully before placing an order.
1. Order Cancellation Policy
Before Order Processing
- Orders can be cancelled before they are processed or dispatched.
- To request a cancellation, customers must contact us immediately after placing the order.
- Once the cancellation request is approved, a full refund will be initiated.
After Order Processing or Dispatch
- Once an order has been processed, stitched, customized, or dispatched, cancellation requests will not be accepted.
- This is especially applicable to custom-made, tailored, or personalized garments.
GM Apparels reserves the right to cancel any order due to stock unavailability, pricing errors, or unforeseen circumstances. In such cases, a full refund will be provided.
2. Custom-Made & Made-to-Order Products
Please note:
- Products that are custom-made, stitched to order, personalized, or altered are non-cancellable and non-refundable once production has started.
- Since these garments are made specifically according to customer measurements and preferences, they cannot be resold.
Customers are advised to review all size details, measurements, and product descriptions carefully before placing an order for custom-made items.
3. Return Policy
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect
- The issue must be reported within 48 hours of delivery
- The product must be unused, unwashed, and in original condition with tags intact
Non-Returnable Items
- Custom-made or stitched products
- Altered garments
- Items damaged due to misuse or improper handling
GM Apparels reserves the right to inspect returned products before approving any return or refund.
4. Refund Policy
Approved Refunds
- Once a return is approved and the product passes quality inspection, the refund will be processed.
- Refunds will be issued to the original payment method used during purchase.
Refund Timeline
- Refunds are usually processed within 7–10 business days after approval.
- The time taken for the refund to reflect in your account depends on your bank or payment provider.
Shipping Charges
- Shipping charges are non-refundable, unless the return is due to an error on our part (damaged or incorrect product).
5. Exchange Policy
- Exchanges are allowed only in case of size issues or defects, subject to product availability.
- Exchange requests must be raised within 48 hours of delivery.
- Custom-made garments are not eligible for exchange.
6. How to Request a Cancellation, Return, or Refund
To initiate a cancellation, return, or refund request, please contact us with the following details:
- Order number
- Reason for cancellation/return
- Clear images or video (in case of damaged or defective products)
Contact Details
GM Apparels
Email: Info@gmapparels.in
Phone: +91 97171 23887
Our team will review your request and respond within 2–3 business days.
7. Policy Updates
GM Apparels reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Any changes will be updated on this page.